Privacy Policy

Last Updated: 19/12/2025

This Privacy Policy explains how PropertyZoom (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website propertyzoom.co.uk (the “Website”).

We are committed to protecting your privacy and handling your information in a transparent and secure way.

1. Who We Are

Data Controller: PropertyZoom
Registered Address: Unit 19, Cariocca Business Park, 2 Hellidon Close, Ardwick, Manchester, M12 4AH, England.
Email: [email protected]

If you have questions about this policy or how we handle your data, contact us using the details above.

2. What This Policy Covers

This policy applies to:

Visitors who browse or search properties (“Searchers”)
Agents (estate agents & letting agents) who submit property listings
Users who create accounts (if accounts are available)
People who contact us via forms, email, or other channels

3. Information We Collect

We may collect personal data in the following ways:

3.1 Information You Provide to Us

Depending on what features you use, you may provide:

Name
Email address
Phone number (if applicable)
Search preferences (e.g., saved properties, filters, alerts)
Messages you send via contact forms or enquiries (if you have enquiry tools)

3.2 Information Collected Automatically

When you use the Website, we may automatically collect:

IP address
Device type, browser type, operating system
Pages visited and time spent on site
Search terms and filter preferences (where possible)
Referring website (if applicable)
Location data (approximate, based on IP)

This data may be collected through cookies and similar technologies.

3.3 Agent/Listing Data

Agents may upload property-related content that may include personal data (e.g., agent name, direct contact details, business email, photos and branding).
Agents remain responsible for ensuring they have lawful rights to upload such information.

4. How We Use Your Personal Data

We use personal data for the following purposes:

Searchers

To provide search functionality and display listings
To improve and personalise your experience
To respond to enquiries and customer support requests
To send alerts you request (e.g., property alerts, saved search updates) — if enabled
To prevent fraud, abuse, or misuse of our Website
To analyse traffic and improve performance

Agents

To manage agent accounts and listing submissions
To provide customer support and technical assistance
To communicate service updates and operational notices
To monitor compliance with listing policies and platform rules

5. Legal Bases for Processing (UK GDPR / GDPR)

We process personal data under the following lawful bases:

Contract – where you request services from us (e.g., create an account, subscribe to alerts)
Legitimate Interests – to run and improve our platform, prevent fraud, and maintain security
Consent – where required, such as marketing emails or non-essential cookies
Legal Obligation – where we must comply with applicable law

You can withdraw consent at any time where processing is based on consent.

6. Cookies & Tracking

We use cookies and similar technologies to:

Make the site work (essential cookies)
Remember preferences
Analyse usage and performance
Support advertising or remarketing (if applicable)

You can manage cookies in your browser settings, and where required, through our cookie banner.

For more information, see our Cookie Policy: [Insert Link]

7. Marketing Communications

We may send you marketing communications only if:

you have opted in, or
we have another lawful basis to do so under applicable law.

You can unsubscribe at any time using the link in any marketing email.

We do not sell your personal data to third parties.

8. Sharing Your Data

We may share personal data with trusted service providers (“Processors”) who help us operate our website, such as:

Website hosting providers
Analytics providers (e.g., Google Analytics)
Email delivery providers (for alerts/newsletters)
CRM or support tools (if applicable)
Security and fraud prevention tools

These providers are only permitted to use your personal data under our instruction and must keep it secure.

Property Listings

Property listings and agent details shown on the Website are made public by the Agents (and remain their responsibility). If you contact an Agent through the Website (if that feature exists), your data may be shared with that Agent for the purpose of responding to your enquiry.

9. International Transfers

If we transfer personal data outside the UK or European Economic Area (EEA), we ensure safeguards are in place such as:

UK International Data Transfer Agreement (IDTA)
Standard Contractual Clauses (SCCs)
Transfers to countries deemed adequate by the UK/EU

10. Data Retention

We retain personal data only as long as necessary for the purposes described, including:

Contact enquiries: typically up to 12–24 months
User accounts (if used): until deletion request or inactivity period
Analytics data: typically 14–26 months (depending on analytics provider settings)
Agent data: retained for the duration of the commercial relationship and reasonable period afterward

We may retain certain data longer if required by law (e.g., audit logs or legal claims).

11. Your Rights

Under UK GDPR and GDPR, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing (including certain legitimate interest uses)
Data portability
Withdraw consent (where applicable)
Lodge a complaint with the ICO (UK) or your local supervisory authority

To exercise your rights, email us

12. Security

We take reasonable technical and organisational measures to protect your personal data, including:

Encryption (where appropriate)
Access controls and authentication
Monitoring and security logging
Secure hosting environments

No method of transmission is 100% secure, but we take strong steps to minimise risk.

13. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal data from children. If you believe we have collected such information, contact us immediately and we will delete it.

14. Third-Party Websites

Our Website may link to third-party sites such as estate agents’ websites. We are not responsible for the privacy practices of third-party websites. You should review their privacy policies before providing personal data.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on the Website with the updated “Last Updated” date. Continued use of the Website means you accept the updated policy.